Return & Refund Policy
Last updated: July 2025
At BluaTalk Goods, customer satisfaction is our top priority. Please read our return policy carefully before placing an order.
Return Eligibility
You may request a return within 3 days of receiving your order if:
- The product is defective or damaged upon arrival
- You received the wrong item
- The product does not match the description
Non-Returnable Items
- Items returned after 3 days of delivery
- Used or damaged products (by the customer)
- Products without original packaging
How to Request a Return
To request a return, please contact us via WhatsApp with:
- Your Order ID (e.g. BTG-XXXXXXX)
- Photos/video of the defective product
- Your phone number used during order
Refunds
Approved returns will receive a refund or replacement within 5–7 business days. Since we use Cash on Delivery, refunds are processed via mobile banking (bKash/Nagad).
Contact Us
For return requests, contact us via our contact page.